Atelier Support

Everything you need to know about our handcrafted pieces, shipping policies, and care instructions.

01 / The Craft
Are these really 1-of-1 pieces?
Yes. Due to the nature of the ice-dye technique, the pigment melts and settles differently every single time. While we use consistent color palettes, the pattern you receive is as unique as a fingerprint.
Will the indigo color fade?
Natural indigo has a life of its own. We use a professional color-locking process to minimize bleeding. However, like a pair of premium denim, it may develop a unique patina over years of love and wear.
Where are the products made?
Every single piece is hand-tied and dyed in our independent studio. We do not mass-produce or outsource our dyeing process.
02 / Shipping & Returns
How long does shipping take?
Since items are ready-to-ship, we process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days. International times vary by location.
Do you accept returns?
We want you to love your wearable art. We accept returns of unworn items in original condition within 14 days of delivery. Please note that return shipping costs are the responsibility of the customer.
03 / Care Instructions
Can I machine wash my scarf?
To preserve the fiber and color vibrancy, we strongly recommend hand washing in cold water with a pH-neutral detergent. Hang to dry away from direct sunlight.

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